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Emirates customer-service assessment

Prepare for the Emirates HireVue Assessment

Emirates and HireVue confirm gamified assessments for volume customer-service hiring. Digitspan and Shapedance come from one April 2026 candidate report, so practise the pair without treating it as an official fixed lineup.
Officially confirmedLast reviewed 22 July 2026
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At a glance

Role scope
Volume customer-service hiring
Region
Global/UAE; game report from Dubai
Provider
HireVue
Reported games
Digitspan and Dancing Shapes in one April 2026 report

Evidence connected to each claim

Evidence boundary

The customer-service format is confirmed, but the reported Digitspan and Shapedance pair is not publicly confirmed as a fixed lineup and may vary by role, language or cycle.

Evidence-matched preparation

Games and practice match

Practise the two games from the dated candidate report as a timed sequence or choose different games. The pair is not an official fixed lineup.

Choose Different Games

Scoped to this guide

Assessment process

Follow the order and deadline in your own invitation when it differs from this reviewed public process.

  1. 1Apply for the relevant Emirates Group role
  2. 2Shortlisted candidates receive an on-demand gamified HireVue assessment
  3. 3Complete video and game-based tasks specified in the invitation
  4. 4Continue to any role-specific later stages

Evidence-matched preparation

How to prepare

  1. Learn Digitspan and Shapedance as candidate-reported formats.
  2. Build a short custom mock that also tests task switching.
  3. Prepare on-demand video responses separately.

Sources and evidence

Emirates HireVue Assessment (2026): Games | HireVueGames